Case Studies — Restaurant

In an era dominated by technological advancements, the quick-service restaurant (QSR) and fast food industry are undergoing a revolutionary transformation, thanks to the widespread adoption of self-service kiosks. These interactive digital interfaces have become a game-changer for both restaurant owners and customers, redefining the dining experience and streamlining operations in ways previously unimaginable.   Enhancing Customer Experience One of the primary benefits of self-service kiosks is the enhanced customer experience they offer. With these intuitive touch-screen devices, patrons can customise their orders with ease. The reduction of order inaccuracies contribute to a smoother and more enjoyable dining experience.The convenience of...

Offering self-service and automating back-of-house processes with touchscreen systems saves hospitality businesses time, allows more efficient use of the team’s valuable time and enables easier scaling to meet demand. As well as offering a tool that help’s the hospitality sector operate more profitably, touchscreen solutions also provide them with a way to enhance customer experiences. A Statista survey found that about half of consumers are more likely to stay in hotels with self-service technology. Additionally, 84% of Gen Z and 76% of millennial consumers prefer tech-based checkout systems. However, to get the most return on investment (ROI) from a touchscreen...